Frequently Asked Questions
Find answers to the most common questions about NovaKit, our tools, pricing, and usage.
General
What is NovaKit?
NovaKit is a unified AI-powered content creation platform that provides access to multiple AI tools in one seamless interface. You can generate text, images, videos, music, and voice content using the world's leading AI models from providers like OpenAI, Anthropic, Google, and more.
How do I get started?
Getting started is easy! Sign up for a free account, and you'll get 10 credits to try our AI chat. You can upgrade to a paid plan anytime to unlock more features and higher usage limits. No credit card required for the free tier.
What AI models do you support?
We integrate with leading AI providers including OpenAI (GPT-4o, GPT-4), Anthropic (Claude 3.5 Sonnet, Claude 3 Opus), Google (Gemini), Stability AI, ElevenLabs, and more. Our platform offers different model tiers: basic, standard, and powerful, depending on your plan.
What types of content can I create?
Our platform supports: AI Chat (articles, code, stories), Image generation and editing, Video generation, Music and audio composition, Speech to text, Text to speech, Story generator, and Article generator. All tools work together seamlessly.
Who owns the content I create?
You retain full ownership of all content you create using our platform. You can use it commercially, share it, or modify it as you wish. We don't claim any rights to your generated content.
Is my data safe and private?
Absolutely. We use enterprise-grade encryption, secure data centers, and follow strict privacy practices. Your prompts and generated content are processed securely and aren't used to train AI models without your explicit consent. See our Privacy Policy for details.
Billing & Pricing
What plans are available?
We offer: Free (10 credits, chat only), Pro ($19/mo - 200 credits, all features), and Team ($59/mo - 800 credits, 5 members, all features). For developers, we have CLI Pro ($12/mo - 2,000 credits) and CLI Team ($39/mo - 10,000 credits). All paid plans save 2 months with annual billing.
What are credits and how do they work?
Credits are our unified currency for AI usage. 1 credit = 1,000 tokens. Different models use credits at different rates based on their tier: basic (1x), standard (1.5x), and powerful (2x). Image, video, and music generations have separate quotas from credits.
What are the usage limits for each plan?
Free: 10 credits. Pro: 200 credits + 150 images + 15 min video + 20 music tracks. Team: 800 credits + 600 images + 60 min video + 80 music tracks. CLI Pro: 2,000 credits (API/chat only). CLI Team: 10,000 credits (API/chat only). All limits reset monthly.
What model tiers can I access?
Free plans get basic tier models. Pro plans unlock basic and standard tiers. Team and CLI plans unlock all tiers including basic, standard, and powerful models like Claude 3 Opus and GPT-4.
How does billing work?
Subscriptions are billed monthly or annually (save 2 months). Your credits and quotas reset at the start of each billing period. You can view your usage in real-time in your dashboard. Subscriptions auto-renew, and you can cancel anytime.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period. No questions asked.
What if I need more credits than my plan allows?
You can purchase top-ups anytime from your billing page. Top-ups don't expire and are available on all paid plans. We also offer bundles that combine credits with image and video quota at discounted rates.
What happens if I exceed my usage limits?
If you reach your monthly limit, you'll be prompted to purchase a top-up or wait until your quota resets next month. Your account remains active, but that specific feature will be paused until you have available quota.
Do unused credits roll over?
Yes! Unused credits roll over for up to 3 months while you have an active paid plan. If you cancel or downgrade, unused credits expire. Purchased top-ups never expire and remain in your account until used.
Do you offer refunds?
We handle refunds on a case-by-case basis. If you're not satisfied within the first week, contact our support team. One-time top-up purchases are non-refundable but can be used anytime.
API & CLI
Do you offer API access?
Yes! Pro, Team, and all CLI plans include full API access. You can integrate our AI tools directly into your applications using your API key. API documentation is available in your dashboard.
What is the NovaKit CLI?
The NovaKit CLI is an AI-powered coding assistant for developers. It runs in your terminal, supports file editing, web search, and session management. CLI plans offer higher credit limits at lower prices since they don't include webapp features like image/video generation.
What's the difference between CLI plans and regular plans?
CLI plans are optimized for developers who only need API/chat access. CLI Pro ($12/mo) gives you 2,000 credits and 300 req/min rate limit. CLI Team ($39/mo) gives you 10,000 credits and 600 req/min rate limit. CLI plans don't include image, video, music, or other webapp features.
Teams
Can I collaborate with my team?
Yes! Team plan includes 5 members with shared credit pools. CLI Team includes 3 members. You can manage team members from your organization settings. Additional seats can be purchased if needed.
How do team quotas work?
Team quotas are shared across all members. Your organization has a single pool of credits and feature quotas that all team members draw from. Usage is tracked per-member in your dashboard.
Other
How do I contact support?
You can reach our support team at support@novakit.ai. We typically respond within 24 hours.
Can I use NovaKit for commercial purposes?
Absolutely! All plans allow commercial use of generated content. Many of our users use NovaKit for marketing, content creation, product design, and business applications.
Can I export my content and data?
Yes, you can export all your generated content, conversation history, and account data anytime from your dashboard.
Still have questions? We're here to help.